ZongBet FAQ — Your Questions, Answered

You must be 18 years of age or older to register and play at ZongBet. This requirement is strictly enforced. ZongBet requires KYC identity verification — a clear image of your CNIC — before processing any withdrawal, and the age on your CNIC must confirm you are 18 or older. If any underage registration is detected, the account will be closed immediately and any deposited funds returned.

No. ZongBet allows exactly one account per individual. Creating multiple accounts — whether to claim duplicate bonuses or for any other reason — is a direct violation of ZongBet's Terms and Conditions. Both accounts will be permanently closed if duplicates are detected, and any bonus funds or winnings on the duplicate account will be forfeited. If you've forgotten your existing account details, use the password reset function at /login or contact support@zongbet.bet for help.

KYC (Know Your Customer) verification is required before your first withdrawal. You'll need to submit a clear photo of your CNIC. ZongBet may also request KYC at an earlier stage — for example, if there is a reason to verify account ownership or age. KYC is a one-time process. Once completed and approved, you won't need to repeat it for standard withdrawals. ZongBet recommends completing KYC immediately after registration rather than waiting until your first withdrawal so there's no delay when you want to access your winnings.

Click "Forgot password?" on the login page. Enter the email address you registered with and ZongBet will email you a secure reset link within a couple of minutes. Check your spam folder if it doesn't arrive in your main inbox. Click the link, set a new strong password, and you can log in immediately. If you've forgotten which email you used, or if you no longer have access to that inbox, contact support@zongbet.bet with your Pakistani mobile number and CNIC details and the team will help verify your identity and restore access.

Account locks are triggered automatically after a certain number of consecutive failed login attempts — this protects your account from brute-force access attempts. A temporary lock usually lifts on its own after a short waiting period. If the account remains locked or was locked for a different reason (such as a pending review), contact support@zongbet.bet. The team can check the reason and guide you through the steps to restore access after verifying your identity.

ZongBet accepts the following payment methods for Pakistani players, all in PKR: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer, and Pakistani-issued Visa or Mastercard debit/credit cards. All deposits and withdrawals are processed in Pakistani Rupees — no currency conversion and no hidden exchange-rate fees. Full details are available on the Deposit and Withdrawal page.

The minimum deposit at ZongBet is Rs 200 for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay). For bank IBFT transfers and Visa/Mastercard card deposits, the minimum is Rs 500. There is no maximum deposit limit set by ZongBet, though your payment provider may have their own daily transaction limits — particularly relevant for mobile wallets where per-transaction caps apply. ZongBet does not charge a deposit fee on its side.

Easypaisa, JazzCash, NayaPay and SadaPay deposits are credited to your ZongBet account almost instantly — usually within seconds of confirming the transaction on your mobile wallet app. Bank IBFT transfers are typically credited within 30 minutes during banking hours, though some transfers may take up to a few hours depending on the sending bank. Visa/Mastercard card deposits are generally credited within a few minutes. If a deposit has not appeared in your ZongBet account after an hour, contact support@zongbet.bet with your transaction reference and the team will investigate.

For verified accounts, withdrawals to Easypaisa, JazzCash, NayaPay and SadaPay are typically processed in under 5 minutes on average. Bank IBFT withdrawals are processed same-day and usually arrive within 1–3 hours depending on the receiving bank. The minimum withdrawal amount is Rs 500. ZongBet does not charge a withdrawal fee on its side. If your account's KYC verification is pending or incomplete, withdrawals will be held until the verification is completed — this is the most common reason for withdrawal delays, so completing KYC early is strongly recommended.

First, wait the standard processing time for your payment method — up to 30 minutes for IBFT, a few minutes for mobile wallets and cards. If the deposit still hasn't appeared, take a screenshot of your payment confirmation from your Easypaisa, JazzCash or banking app showing the transaction reference number, date, time and amount. Send this screenshot to support@zongbet.bet along with your ZongBet username. The support team will trace the transaction and manually credit your account if the payment was successfully sent but not auto-matched to your ZongBet account. Do not make a second deposit until the first is resolved, to avoid duplication.

The most common reasons for a held or rejected withdrawal at ZongBet are: KYC verification not yet completed or documents not yet approved; an active bonus with wagering requirements not yet met (you cannot withdraw a bonus balance until the wagering requirement is fulfilled); the withdrawal amount being below the Rs 500 minimum; or a payment method mismatch (ZongBet requires you to withdraw to the same method you deposited with, where possible). If your withdrawal is held and you're unsure why, contact support@zongbet.bet and the team will give you a specific explanation and the steps to resolve it.

ZongBet offers a full online casino experience for Pakistani players: live casino (with real dealers via HD stream, available 24/7), live baccarat at multiple table limits, live roulette in various variants, jackpot slots with progressive PKR jackpots, a full online casino library of slots and table games, and a live cricket score section for PSL and international cricket. All games are optimised for mobile and desktop. The live casino section in particular is designed to give the feel of a real table casino experience from anywhere in Pakistan.

ZongBet's live baccarat features real dealers at physical tables, streamed in HD. The standard game follows traditional punto banco rules — players bet on the Player hand, Banker hand or a Tie. Two cards are dealt to each hand and the hand closest to 9 wins. Additional cards are drawn according to fixed rules — you don't decide when to draw. Before each round opens, you select your bet and amount. Multiple ZongBet baccarat tables run simultaneously at different stake levels, so there's always a table that suits your budget. Full game rules are shown in the live game interface. See the Baccarat page for more details.

ZongBet's live roulette lobby includes European roulette (single zero — better odds for players), as well as other variants depending on availability. Bet types include straight-up numbers, splits, corners, columns, dozens, red/black, odd/even and high/low. Minimum and maximum bet limits are displayed at each table before you join. For full details on ZongBet's roulette offering and game rules, see the Roulette page.

If your internet connection drops during a live casino game, ZongBet's system records the state of your hand or bet at the point of disconnection. The round continues and is settled according to the outcome — your funds will be credited or deducted based on the result. When you reconnect, your account balance will reflect the final settled result of that round. If you believe a disconnection resulted in an incorrect settlement, contact support@zongbet.bet with the game name, approximate time and your ZongBet username and the team will review the game logs.

ZongBet's jackpot slots section features progressive jackpot games where the prize pool grows with every wager placed by all players until someone wins it. Jackpots are displayed in PKR on the game lobby. To be eligible for the progressive jackpot in most games, you need to place the maximum or qualifying bet — each game's jackpot trigger conditions are shown in the paytable. Wins are credited to your ZongBet balance in PKR immediately. The standard online casino game library also includes fixed jackpot titles where the top prize is a fixed amount shown in the paytable. See the Jackpot Slots page for the full game lobby.

New ZongBet players receive a welcome bonus on their first deposit. The bonus is credited to your account automatically as soon as your first deposit is confirmed — no code required. The bonus is added to your bonus balance in PKR and is subject to wagering requirements before it can be withdrawn as real cash. Always read the full terms of the welcome offer before depositing — the wagering requirement, minimum qualifying deposit amount, eligible games and expiry period are all stated clearly in the promotion terms. The welcome bonus is a one-time offer for new accounts only.

A wagering requirement (also called a rollover or playthrough) means you need to wager a certain total amount before your bonus balance converts to withdrawable real-money cash. For example, if you receive a Rs 1,000 bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 from your bonus balance before you can withdraw. Not all game types contribute equally — live casino games and slots often have different contribution percentages. Your progress towards the wagering requirement is shown in your account. If the requirement isn't met before the bonus expires, the remaining bonus balance is forfeited.

No — bonus funds cannot be withdrawn until the wagering requirement is fully completed. If you request a withdrawal before the requirements are met, any remaining bonus balance will be forfeited. Your real-money deposits, however, are separate from your bonus balance. If you decide you don't want to complete the wagering requirement, you can ask ZongBet support to cancel the bonus — this will remove the bonus balance from your account, but your real-money deposit and any winnings made with real money will remain withdrawable. This is worth considering if you find the wagering requirement isn't practical for your playing style.

Yes. ZongBet runs regular promotions for existing players beyond the welcome bonus — including reload bonuses, cashback offers and seasonal promotions tied to events like PSL. These are listed in the promotions section of your ZongBet account. Most require you to opt in before making the qualifying deposit, so check the promotions page regularly to make sure you don't miss anything. If you opted into marketing communications during registration, ZongBet will also notify you by email or SMS when new offers are available.

Yes. ZongBet uses 256-bit SSL (Secure Socket Layer) encryption on all data transmissions — the same standard used by Pakistan's major commercial banks. This means your login credentials, personal details and payment information are encrypted before they leave your device and cannot be intercepted in transit. KYC documents are stored encrypted at rest. ZongBet does not sell your personal information to third parties for commercial purposes. Full details of what data is collected and how it is used are in the Privacy Policy.

Act immediately: log in and change your ZongBet password right away from your account settings. Then check your transaction history for any deposits, withdrawals or bets you don't recognise. Contact support@zongbet.bet straight away — describe the suspicious activity, when you first noticed it and from what device you're contacting us. The ZongBet team can force-logout all active sessions, flag the account for enhanced monitoring and, if necessary, freeze it pending investigation. Also change the password of the email account associated with your ZongBet account, since email access could allow a third party to reset your password.

Log in to your ZongBet account and go to Account Settings. There you'll find the option to change your password — you'll need to enter your current password first, then set a new one. ZongBet recommends a password of at least 12 characters that combines uppercase and lowercase letters, numbers and at least one special character. Don't reuse a password from your email, mobile banking or other online accounts. ZongBet will never ask you for your password via email, live chat or phone — if anyone claims to be from ZongBet and asks for your password, do not provide it.

ZongBet collects the information necessary to operate a secure, compliant online casino: name, date of birth, email address, Pakistani mobile number, payment method details and CNIC (for KYC identity verification). This information is used to verify your identity, process deposits and withdrawals, prevent fraud and comply with legal obligations. ZongBet does not sell your personal information to third parties for commercial purposes. You can request a copy of your data at any time by contacting support@zongbet.bet. Full details are in the Privacy Policy.

Log in to your ZongBet account and go to Account Settings, then Responsible Gaming. You can set a daily, weekly or monthly deposit cap from there. Once your limit is reached in the relevant period, no further deposits will be processed until the period resets. You can lower your limit at any time — the new lower limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the higher limit becomes active — this is a deliberate protection mechanism. ZongBet encourages all players to set a deposit limit as part of their normal account setup, even if they feel their gaming is completely under control.

You can self-exclude by going to Account Settings → Responsible Gaming → Self-Exclusion and choosing your exclusion period (minimum 6 months, up to permanent). You can also request self-exclusion by emailing support@zongbet.bet with the subject "Self-Exclusion Request — [Your Username]". Self-exclusion takes effect immediately upon confirmation. Your account is blocked, all marketing communications stop, and ZongBet will not reverse the exclusion during the chosen period under any circumstances. This is a firm policy that exists to protect you. For more information, see the Responsible Gaming page.

Take a Break lets you temporarily suspend your ZongBet account for a set period — 24 hours, 48 hours, one week or one month — without permanently closing it. During the break, you cannot log in, deposit or play. It's a shorter-term option than self-exclusion, designed for players who feel they need a brief step back without fully closing their account. After the chosen period ends, your account becomes accessible again automatically. If you feel you need a longer break, self-exclusion is the more appropriate tool.

Session reminders send you a pop-up notification after you've been playing for a specified amount of time — you set the interval (e.g., every 30 minutes or every hour). Reality checks show periodic on-screen messages displaying your session duration, total deposited in the session and your net result. Both tools help prevent the time distortion that can happen when you're focused on a game. They're set up in Account Settings → Responsible Gaming and are available to all ZongBet players at no charge. ZongBet recommends activating at least one of these even if you feel completely in control of your gaming habits.

The fact that you're asking this question is an important first step. ZongBet recommends using the self-exclusion or Take a Break feature immediately — you can do this from your account settings or by emailing support@zongbet.bet right now. The support team can help you set up any responsible gaming tool without any judgement whatsoever. Common warning signs include spending more than you planned, chasing losses, borrowing money to deposit, or feeling anxious when not playing. ZongBet is entertainment — if it no longer feels that way, please use the tools available to you. The Responsible Gaming page has full guidance including a self-assessment quiz.