At ZongBet we believe you have every right to know exactly what personal information we hold, why we hold it, and what we do with it. This Privacy Policy explains all of that in plain language — no legal jargon, no vague statements.
Before diving into the full Policy, here are the six things that define how ZongBet approaches your personal data. These aren't marketing promises — they're the foundation of how the platform is built.
A clear summary of every data category ZongBet collects, the reason it's collected and whether it's required or optional.
This Privacy Policy is published by ZongBet ("ZongBet", "we", "us", "our"), the operator of the online gaming platform accessible at zongbet.bet. ZongBet is the data controller responsible for the personal information collected from players who register and use the ZongBet platform.
ZongBet is designed and operated for the Pakistani market. All transactions are processed in Pakistani Rupees (PKR) using locally trusted payment channels including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Pakistani-issued Visa and Mastercard cards. This Privacy Policy applies to all personal data collected from players in Pakistan and anywhere else the platform is accessible.
If you have any questions about this Privacy Policy or how ZongBet handles your personal data, please contact us at support@zongbet.bet at any time.
When you create a ZongBet account, we ask for your full legal name as it appears on your CNIC, your date of birth, a valid Pakistani mobile number and a working email address. This information is required to set up your account, verify your identity and communicate with you about your account. Without this information, a ZongBet account cannot be created.
Before processing your first withdrawal, ZongBet requires you to complete KYC (Know Your Customer) identity verification. This involves uploading a clear image of your CNIC. In some cases, ZongBet may also request a proof of payment method — for example, a screenshot confirming the Easypaisa or JazzCash account number used for deposits — to fulfil anti-money-laundering (AML) obligations. These documents are processed and stored securely. They are never used for any purpose other than identity verification and regulatory compliance.
ZongBet records all deposit and withdrawal transactions associated with your account, including the amounts, dates, payment methods used and transaction reference numbers. This data is necessary to process your transactions accurately, provide you with a transaction history, investigate any disputes and maintain the financial records required by applicable law.
ZongBet records your in-platform gaming activity, including games played, bet amounts, game outcomes and session durations. This data is used to maintain your gaming history, calculate bonus wagering progress, monitor for responsible gaming indicators and detect fraudulent or prohibited conduct.
When you access ZongBet, our systems automatically collect certain technical information including your IP address, device type, browser version, operating system and approximate geographic location derived from your IP. This data is used for security purposes, fraud detection, session management and to optimise the platform's performance for the devices and connection types most commonly used by Pakistani players.
ZongBet uses the personal data it collects exclusively for the following purposes:
ZongBet processes your personal data on the following legal grounds:
ZongBet does not sell, rent or trade your personal information to any third party for commercial purposes. The only circumstances in which ZongBet shares your data with other parties are the following:
ZongBet's Commitment: In every case where data is shared with a third party, ZongBet ensures that appropriate data protection agreements are in place, that data sharing is limited to the minimum necessary, and that the third party is prohibited from using your data for any purpose other than the one stated above.
ZongBet is required by its licensing obligations to operate a Know Your Customer (KYC) programme and to monitor transactions for potential money laundering activity. This is not optional — it is a legal requirement that ZongBet takes seriously to protect the integrity of the platform and the wider financial system.
As part of KYC, ZongBet collects and processes your CNIC and, in some cases, proof of payment method documentation. This data is retained for the period required by applicable AML regulations — typically a minimum of five years after account closure. During this retention period, the data is stored securely and is not used for any purpose other than regulatory compliance and the investigation of any specific matter that arises during the retention window.
ZongBet will never use your CNIC or KYC documents to send you marketing communications, share your data with commercial partners or access your information beyond what is required for the specific compliance purpose for which it was submitted.
ZongBet uses cookies and similar tracking technologies on its website to provide a functional, secure and personalised experience. A cookie is a small text file placed on your device when you visit a website. ZongBet uses the following categories of cookies:
You can control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain ZongBet features, including maintaining your login session. ZongBet does not use advertising cookies or third-party tracking pixels for behavioural advertising purposes.
ZongBet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:
Once the applicable retention period has expired, your personal data is securely deleted from ZongBet's active systems. In cases where complete deletion is not technically feasible immediately, the data is fully anonymised so that it can no longer be linked to your identity.
ZongBet implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:
While ZongBet takes every reasonable precaution to protect your data, no system is completely immune to risk. If you believe your account has been compromised, contact ZongBet support at support@zongbet.bet immediately so we can investigate and take action to secure your account.
As a ZongBet player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@zongbet.bet. ZongBet will respond to all privacy rights requests within a reasonable timeframe — typically within 30 days.
ZongBet will only send you promotional emails or SMS messages about bonuses, new games or platform updates if you have explicitly opted in to marketing communications during registration or at any point thereafter through your account settings. Marketing consent is completely voluntary — you can use ZongBet fully without agreeing to receive any marketing.
You can withdraw your marketing consent at any time by logging into your ZongBet account and updating your communication preferences, or by contacting support@zongbet.bet with an opt-out request. Withdrawal of marketing consent takes effect promptly — you should not receive further marketing messages within a short period of your opt-out request. Withdrawal of marketing consent does not affect your right to receive essential account communications such as deposit confirmations, withdrawal notifications or security alerts.
The ZongBet platform may contain links to third-party websites or reference third-party services. This Privacy Policy applies solely to ZongBet and does not cover the data practices of any third-party website or service provider. ZongBet accepts no responsibility for the privacy practices of any third party. If you follow a link from ZongBet to another website, you should read that website's privacy policy independently before providing any personal information.
ZongBet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or operational procedures. Material changes — those that significantly affect how ZongBet processes your personal data or your rights in relation to it — will be communicated to registered players by email and/or in-platform notification at least 14 days before the changes take effect. Minor corrections, clarifications and non-material updates will be reflected in the updated text on this page with a revised effective date at the top of the document. Your continued use of ZongBet after the effective date of any change constitutes your acknowledgement of the updated Privacy Policy.
For any privacy-related query — whether you want to exercise your rights, ask a question about how your data is used, raise a concern, or request a copy of this Policy in a different format — please contact ZongBet's data team:
When contacting ZongBet about a privacy matter, please include your registered email address and ZongBet username in your message so we can locate your account and respond accurately. Never include your full password or payment details in any email communication — ZongBet will never ask for these by email.
Every ZongBet player has these rights. To exercise any of them, email support@zongbet.bet with your account username and the specific right you want to invoke.
Straight answers to the privacy questions that come up most often from players across Pakistan.
You now know exactly how ZongBet handles your data — no selling, no surprises, encryption on everything. Create a free account and enjoy live casino, baccarat, roulette and jackpot slots in PKR with instant Easypaisa or JazzCash banking.
18+ only. Please gamble responsibly. Self-exclusion and deposit limits available in your account settings. Visit Responsible Gaming for full details.