ZongBet Terms and Conditions — Know Your Rights and Responsibilities

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you", "your") and ZongBet ("ZongBet", "we", "us", "our"), the operator of the online gaming platform accessible at zongbet.bet. By accessing or using the ZongBet website, registering an account, making a deposit or placing a wager in any form, you confirm that you have read these Terms in full, that you understand them and that you agree to be bound by them.

If you do not agree with any part of these Terms, you must not register an account or use the ZongBet platform in any way. Continued use of ZongBet after any update to these Terms constitutes acceptance of the revised version. ZongBet strongly recommends checking this page periodically for any changes.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 18 years of age to register a ZongBet account or place any wager. ZongBet enforces this requirement through KYC verification. If ZongBet discovers that a player is under the age of 18, the account will be closed immediately, all winnings will be forfeited and any deposited funds may be returned after deducting the cost of any wagers placed during the underage period.

2.2 One Account Rule

Each player is permitted to hold exactly one ZongBet account. Creating multiple accounts — whether to claim duplicate bonuses, circumvent a self-exclusion, or for any other purpose — is a serious violation of these Terms. ZongBet uses automated detection systems to identify duplicate accounts. Any such accounts found will be suspended, bonuses cancelled and balances frozen pending investigation.

2.3 Accurate Registration Information

You must provide accurate, truthful and complete information when registering your ZongBet account. This includes your full legal name as it appears on your CNIC, your correct date of birth, a valid Pakistani mobile number and a working email address. If any information changes after registration — particularly your contact details — you must update your account promptly through the account settings or by contacting ZongBet support.

• You must be a natural person — corporate accounts are not permitted.
• You must have the legal capacity to enter into a binding agreement under Pakistani law.
• You are responsible for ensuring your account details remain accurate and up to date at all times.
• ZongBet reserves the right to request additional documentation to verify any detail you have provided.

3. Account Security

You are solely responsible for maintaining the confidentiality of your ZongBet login credentials, including your username, password and any two-factor authentication codes. ZongBet will never ask for your password by email, phone or chat. Do not share your login details with anyone under any circumstances.

If you suspect that your account has been accessed without your authorisation, you must contact ZongBet support immediately at support@zongbet.bet. ZongBet will investigate promptly and take appropriate action to secure your account. Any transactions made using your credentials before you report the compromise are considered your responsibility unless evidence of third-party fraud can be established.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

ZongBet accepts deposits and withdrawals in Pakistani Rupees (PKR) via the following methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer and Pakistani-issued Visa or Mastercard debit and credit cards. All of these methods are available at zero fee from ZongBet's side — any charges levied by your payment provider are separate and outside ZongBet's control.

4.2 Deposit Rules

• Minimum deposit for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay): Rs 200
• Minimum deposit for bank IBFT and card methods: Rs 500
• All deposited funds must originate from a payment method registered in your own name.
• ZongBet does not accept deposits from third parties under any circumstances.
• ZongBet reserves the right to decline any deposit that cannot be verified or that raises compliance concerns.

4.3 Withdrawal Rules

• Minimum withdrawal for mobile wallet methods: Rs 500
• Minimum withdrawal for bank IBFT and card methods: Rs 1,000
• Withdrawals will be returned to the same payment channel used for the most recent deposit (anti-money-laundering requirement).
• KYC identity verification must be successfully completed before ZongBet processes any withdrawal.
• ZongBet targets a processing time of under 5 minutes for mobile wallet withdrawals and same-day processing for IBFT transfers, subject to volume and verification status.
• ZongBet reserves the right to apply additional security checks before approving a withdrawal.

5. KYC Identity Verification

Know Your Customer (KYC) verification is a regulatory requirement that ZongBet applies to all player accounts before processing a first withdrawal. The primary document required is a clear photograph or scan of your valid Pakistani CNIC (Computerised National Identity Card). ZongBet may additionally request a proof of payment method (such as a screenshot of your Easypaisa or JazzCash account) or a proof of address if deemed necessary for compliance purposes.

KYC verification is a one-time process for the initial completion. ZongBet may request updated documents if your personal details change, if a significant period has elapsed, or if our compliance team flags specific account activity that warrants re-verification. Failure to complete KYC within a reasonable timeframe after a withdrawal request may result in the request being held until documentation is provided.

6. Bonuses and Promotions

6.1 General Bonus Terms

ZongBet offers bonuses and promotions to both new and existing players. All bonuses are subject to wagering requirements unless explicitly stated otherwise. A wagering requirement is the number of times you must wager the bonus amount (or, in some cases, the bonus plus deposit amount) before that bonus converts to withdrawable cash. For example, a wagering requirement of 30x on a Rs 1,000 bonus means you must place a total of Rs 30,000 in qualifying bets before the bonus balance can be withdrawn.

6.2 Key Bonus Conditions

• One welcome bonus per player, per household, per device and per payment method.
• Bonuses are credited to the bonus balance and cannot be withdrawn until wagering requirements are met in full.
• Minimum odds, eligible games and bet types may apply — always read the specific promotion page for full conditions.
• Bonuses have an expiry period from the date of credit. Any unwagered bonus funds that expire will be removed from your balance automatically.
• ZongBet reserves the right to withdraw a bonus offer, amend its terms or cancel a player's bonus if misuse or abuse of the promotion system is suspected.
• Live baccarat and live roulette bets on outside bets (Red/Black, Even/Odd, 1-18/19-36) may contribute at a reduced rate to wagering requirements — this will be stated in the specific promotion terms.

7. Gameplay Rules

All games on ZongBet are governed by their individual rules, which are displayed within the game interface or on the relevant game page. By playing any game on ZongBet, you accept the rules of that game in addition to these general Terms. In the event of a conflict between a game's specific rules and these Terms, the specific game rules shall take precedence for that game only.

ZongBet's live casino games are operated by independent third-party game providers and streamed via licensed studios. ZongBet accepts no liability for interruptions to live dealer streams caused by technical issues on the provider's side, though ZongBet will always work to ensure affected bets are settled fairly. If a technical error occurs during a live game — such as a disconnection mid-hand — the round will be voided or settled according to the provider's established resolution policy.

• Minimum and maximum stake limits apply to each game and table — these are displayed within the game interface before you place a bet.
• Once a bet has been confirmed and the round has started, it cannot be cancelled or amended.
• System errors, software bugs or malfunctions that result in incorrect game outcomes do not create any right to winnings based on that incorrect result. ZongBet will resolve such issues in good faith.

8. Fair Play and Prohibited Conduct

ZongBet is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited on the ZongBet platform and will result in immediate account suspension, investigation and potential permanent closure with forfeiture of balances:

• Creating or operating more than one ZongBet account, whether in your own name or through another person.
• Using automated software, bots, scripts or any other tool that gives an unfair advantage over other players or the ZongBet platform.
• Exploiting software bugs, technical errors or loopholes in any game for financial gain. Any winnings obtained through such exploitation will be voided.
• Collusion with other players to manipulate game outcomes, pool accounts for bonus abuse or share login credentials.
• Using a payment method not registered in your own name, or depositing funds on behalf of another player.
• Any form of money laundering, including depositing funds without the intent to genuinely wager them on ZongBet games.
• Fraudulent chargebacks or false disputes raised with payment providers after wagers have been completed.
• Providing false information at any stage of registration or verification, including submitting false KYC documents.

ZongBet reserves the right to withhold any withdrawals, suspend any account and report any suspected fraudulent activity to the relevant authorities without prior notice.

9. Responsible Gaming

ZongBet is committed to promoting responsible gaming practices. Gaming should be a form of entertainment, not a way to solve financial difficulties or a source of stress. ZongBet provides the following tools, available to all players free of charge from within their account settings:

• Deposit Limits: Set a maximum daily, weekly or monthly deposit limit to manage your spending.
• Session Time Reminders: Receive a notification after a set period of time to remind you how long you have been playing.
• Self-Exclusion: Exclude yourself from ZongBet for a defined period or permanently. Self-exclusion takes effect immediately upon request.
• Reality Checks: Periodic pop-up notifications that display your session duration and net gaming result.

ZongBet will not reverse a self-exclusion request during the exclusion period. Players who self-exclude will not receive any promotional communications from ZongBet during the exclusion. For more detailed information and support resources, please visit the Responsible Gaming page. ZongBet is a strictly 18+ platform and takes its obligations to protect vulnerable players seriously.

10. Privacy and Data

ZongBet collects and processes player personal data solely for the purpose of operating your account, processing transactions, fulfilling KYC and AML obligations, providing customer support and improving the platform. ZongBet does not sell, rent or share your personal data with third parties for commercial purposes. All data is stored and transmitted using 256-bit SSL encryption. For complete details of how ZongBet collects, stores and uses your personal information, please read our Privacy Policy in full. By registering an account with ZongBet, you consent to the collection and processing of your data as described in that policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, ZongBet's total liability to you in connection with the use of the platform — whether in contract, tort, negligence or otherwise — shall not exceed the net amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

ZongBet shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of winnings, loss of data, loss of goodwill or any interruption to access caused by circumstances outside ZongBet's reasonable control (including network outages, third-party provider failures or acts of God).

You use ZongBet at your own risk. All games involve an element of chance and the outcome of any game cannot be predicted or guaranteed. ZongBet makes no representation that any specific outcome will occur, that any game strategy will succeed or that past results will be repeated in future sessions.

12. Changes to These Terms

ZongBet reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or via an in-platform notification at least 14 days before the changes take effect, unless the amendment is required immediately to comply with a legal or regulatory obligation. Your continued use of ZongBet after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept any amendment, you must stop using ZongBet and close your account before the effective date.

13. Governing Law

These Terms and Conditions and your relationship with ZongBet shall be governed by and construed in accordance with applicable law. ZongBet operates under the terms of its applicable gaming licence. In the event of any dispute between you and ZongBet that cannot be resolved through ZongBet's internal dispute resolution process, the matter may be referred to the relevant regulatory authority or independent arbitration body as specified under ZongBet's licence conditions. ZongBet's decisions on all gaming outcomes, account matters and Terms interpretations are final, subject only to the review procedures outlined in the formal dispute resolution process described in our support documentation.

14. Contact Us

If you have any questions about these Terms and Conditions, need clarification on any rule, want to exercise your rights under our Privacy Policy, or need to access responsible gaming tools, please contact the ZongBet support team. We are available 24 hours a day, 7 days a week.

• Email: support@zongbet.bet — for all account, payment and policy queries.
• Live Chat: Available 24/7 from within your ZongBet account dashboard.
• Website: zongbet.bet — FAQ, responsible gaming tools and payment information all available on-site.